Ideal System Solutions, Inc. has released an improved IdealCare Client Portal in order to better serve our clients and provide faster customer service. The Client Portal allows customers to access our Order Support Portal, Tech Support Portal and Online Ordering E-Commerce Site from one location.
The IdealCare Order Support Center allows clients to create and view requests for post-sales support including order status and tracking, returns – Return Merchandise Authorization (RMA), Report Requests, Contract Support and General Support.
The IdealCare Technical Support Center allows clients with existing service contracts to create a service ticket and review a ticket’s status online.
The Online Ordering E-Commerce Storefront (e-store) offers our government and contract purchasing clients a secure, reliable and cost-effective online e-store offering over one million technology products. Our online e-store accepts all major credit cards with secure, immediate processing. Custom storefronts are available for our contract clients.
To access the IdealCare Client Portal, go to http://www.idealssi.com/client-portal/. If you have questions, please contact our administrative team at 888-696-1044.