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Unified Messaging
In the “Ideal”World . . . Unified Messaging (UM) is the integration of different electronic messaging and communications media (e-mail, SMS, fax, voicemail, video messaging) technologies into a single interface, accessible from a variety of different devices.
While traditional communications systems delivered messages into several different types of stores such as voicemail systems, e-mail servers, and stand-alone fax machines, with Unified Messaging all types of messages are stored in one system. Voicemail messages, for example, can be delivered directly into the user’s inbox and played either through a headset or the computer’s speaker. This simplifies the user’s experience (only one place to check for messages) and can offer new options for workflow such as appending notes or documents to forwarded voicemails.
Today, UM solutions are increasingly accepted in the corporate environment. The aim of deploying UM solutions generally is to enhance and improve business productivity while decreasing communication issues. UM solutions targeting professional end-user customers integrate communications processes into the existing IT infrastructure, i.e. into CRM, ERP and mail systems.
Partnered with world leading manufacturers (Avaya and ShoreTel), with years of innovation and excellence, Ideal System Solutions, Inc. has expanded with their new Unified communications Solutions Group to meet the needs of organizations demanding survivability, scalability and centralization.
One Call, One Provider, One-Up On The Competition
To learn more about our Unified Messaging Solutions please contact us or call 763-255-1857
