All returns require a Return Material Authorization (RMA) number.  Please contact salesadmin@idealssi.com or call 888-696-1044 for all returns.  All return requests must be made within 30 days of the invoice date.  All returned items must be received by Ideal System Solutions, Inc. within 14 days of the approved RMA date.

Ideal System Solutions, Inc. will review your request for authorization and issue an RMA number upon approval.  Please note that your request will be subject to approval based on the following guidelines. 

Warranty Items

All items returned under warranty will be processed per the manufacturer’s return policy.  Items accepted for warranty replacement will be shipped back to the customer via ground service at Ideal’s expense.  Any upgrade in shipping will be at the customer’s expense.

Defective Items

All defective items (including Dead on Arrival) will be repaired, replaced or credited per the manufacturer’s warranty policy.

Non-defective Items

All non-defective items are accepted at Ideal’s discretion.  All non-defective items are subject to a restocking fee of 20%.  All non-defective items must be in original, unopened packaging.

Integrated/Configured Items

All items integrated or configured for a customer by Ideal System Solutions, Inc. are not returnable.  In addition, the customer agrees that once Ideal is asked to integrate or configure an item the customer assumes responsibility for that item.

Customer-induced Damage

All items with customer-induced damage are not returnable.  

Returns Requirements

All returned items must include all of the original packaging material, including any electrostatic discharge packaging.  If the original packaging materials are not available, the customer must provide appropriate packaging to eliminate any damage during shipping.  All items must include all accessories unless prior approval from Ideal has been given.  All items authorized for return must be shipped to Ideal System Solutions, Inc. at the customer’s expense via traceable and insured methods.  All items returned must include the RMA number clearly marked on the shipping label.

Shipping Damage

If a product arrives with visible damage to the packaging, Ideal recommends that the customer refuse delivery.  The carrier will then be responsible for returning the package to the shipper.  If the customer accepts delivery of damaged packages or discovers internal damage upon opening the package, the customer must contact the carrier and salesadmin@idealssi.com or call 888-696-1044 immediately.

Additional Information

If items need to be returned due to an error on Ideal’s part, Ideal System Solutions, Inc. will pay one-way shipping charges for the specified items.

Please note that certain items (e.g., software) are not returnable per manufacturers’ policies.  Other terms and conditions may apply.